Privacy Policy

Deckcraft Privacy Policy

Last updated: September 2026

At Deckcraft, we respect your privacy and are committed to protecting your personal information. This Deckcraft Privacy Policy explains how Deckcraft collects, uses, stores and protects personal information when you visit the Deckcraft website, contact Deckcraft, request a quotation or use our decking design and construction services.

About Deckcraft

Deckcraft is a specialist decking design and construction business serving customers in Derbyshire and surrounding areas.

Deckcraft is a trading name of Orford & Partners Ltd, a company registered in England and Wales.

For the purposes of UK data protection law, Orford & Partners Ltd is the data controller responsible for personal information collected through the Deckcraft website and through your dealings with Deckcraft.

If you have any questions about this Deckcraft Privacy Policy or how Deckcraft uses your information, you can contact us using the contact details provided on the Deckcraft website.

Information Deckcraft collects

Deckcraft may collect personal information when you visit our website, contact us, request information about our decking services, arrange a discovery visit, request a quotation or become a Deckcraft customer.

Information collected by Deckcraft may include:

  • your name;

  • email address;

  • telephone number;

  • property address or project location;

  • information about your garden, property or proposed decking project;

  • material, design and budget preferences you provide to Deckcraft;

  • correspondence between you and Deckcraft; and

  • technical information about your use of the Deckcraft website, such as your IP address, browser, device and pages visited.

If you become a Deckcraft customer, we may also collect information necessary to prepare designs, specifications, quotations, contracts and invoices and to plan, deliver and administer your Deckcraft project.

How Deckcraft uses your information

Deckcraft may use your personal information to:

  • respond to enquiries about Deckcraft and our decking services;

  • arrange Deckcraft discovery visits and appointments;

  • understand your decking requirements;

  • prepare decking designs, specifications and quotations;

  • provide Deckcraft design and construction services;

  • communicate with you before, during and after your Deckcraft project;

  • administer contracts, payments and invoices;

  • improve Deckcraft’s website, customer experience and services;

  • understand how visitors find and use the Deckcraft website;

  • maintain appropriate business and financial records; and

  • comply with Deckcraft’s legal and regulatory obligations.

Deckcraft will only use personal information where there is a lawful basis for doing so. Depending on the circumstances, this may include taking steps at your request before entering into a contract, performing our contract with you, complying with a legal obligation, pursuing Deckcraft’s legitimate business interests or obtaining your consent where required.

Deckcraft marketing communications

Deckcraft may occasionally contact existing or prospective customers about Deckcraft services where permitted by law.

Where consent is required for electronic marketing, Deckcraft will obtain that consent before sending marketing communications.

You can ask Deckcraft to stop sending marketing communications at any time by contacting us or using any unsubscribe facility provided in the communication.

Deckcraft website, cookies and analytics

The Deckcraft website may use cookies and similar technologies to help the website operate correctly, understand how visitors use the website, measure the effectiveness of Deckcraft’s marketing and improve our online services.

Some cookies are necessary for the operation of the Deckcraft website. Other cookies, including certain analytics and advertising cookies, will only be used where permitted by law and, where required, with your consent.

Deckcraft may use third-party services, including services provided by Google and Squarespace, to operate, analyse and promote the Deckcraft website. These services may use cookies or similar technologies in accordance with the choices you make through our cookie controls.

You can manage your cookie preferences using the cookie controls provided on the Deckcraft website and through your browser settings.

How Deckcraft shares information

Deckcraft does not sell your personal information.

Deckcraft may share personal information with trusted third parties where reasonably necessary to operate the Deckcraft business or provide our decking services.

These may include website and IT providers, payment providers, accountants and professional advisers, material suppliers, subcontractors and other service providers involved in delivering a Deckcraft project.

Deckcraft may also disclose information where required by law or where necessary to establish, exercise or defend legal rights.

Where another organisation processes personal information on behalf of Deckcraft, we expect it to protect that information appropriately and use it only for the purposes for which it has been provided.

How long Deckcraft keeps your information

Deckcraft retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting and tax requirements.

The appropriate retention period will depend on the nature of the information and your relationship with Deckcraft.

How Deckcraft protects your information

Deckcraft takes reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

International data transfers

Some of the technology and service providers used by Deckcraft to operate our website or business may process information outside the United Kingdom.

Where personal information is transferred internationally, appropriate steps will be taken to protect it in accordance with applicable UK data protection law.

Your data protection rights

Under UK data protection law, you may have rights in relation to personal information held by Deckcraft, including the right to:

  • request access to information Deckcraft holds about you;

  • ask Deckcraft to correct inaccurate or incomplete information;

  • ask Deckcraft to delete your information in certain circumstances;

  • ask Deckcraft to restrict how your information is used;

  • object to certain uses of your information;

  • request the transfer of certain information; and

  • withdraw consent where Deckcraft relies upon consent to process your information.

These rights are subject to certain legal conditions and exemptions.

To exercise any of these rights, please contact Deckcraft using the contact details provided on the Deckcraft website.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, if you have concerns about how Deckcraft has handled your personal information.

Links from the Deckcraft website

The Deckcraft website may contain links to websites operated by other organisations. Deckcraft is not responsible for the privacy practices of third-party websites, and we recommend reviewing their privacy information separately.

Changes to the Deckcraft Privacy Policy

Deckcraft may update this Privacy Policy from time to time to reflect changes to the Deckcraft website, our decking services, technology providers or legal obligations.

The latest version of the Deckcraft Privacy Policy will always be published on the Deckcraft website.